Privacy Policy

1. Introduction

At Zentient One LLC ("we", "us", "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website at zentientone.com (the "Site") and when you use ZenRM, our customer relationship management (CRM) software (the "Services"). By accessing or using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our Site or Services. This includes:

• Contact Details: Names, email addresses, and PHONE NUMBERS.
• Business and Professional Information: Company name, job title, and other business contact details you choose to provide.
• Communications Data: Information you provide when contacting our customer support or sales teams.

3. How We Use Information

We use your personal information to deliver and optimize our CRM services, communicate with you, and ensure a secure experience. Specifically, we use your information:

• To provision, maintain, and support our ZenRM platform.
• To send account confirmations, administrative updates, and security alerts.
• To manage appointments, send scheduling confirmations, and conduct sales follow-up.
• To respond to your support requests, inquiries, and customer feedback.
• To send SMS text messages (such as appointment reminders, follow-ups, and support communications) to users who have explicitly opted in and consented to receive them.

4. SMS / Text Messaging

We are committed to respecting your mobile privacy. In accordance with mobile carrier guidelines:

"No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data are subject to the terms described in this Privacy Policy. Text messaging originator opt-in data and consent will not be shared with any third parties."

5. How We Share Information

We do not sell, rent, or lease your personal information to third parties. We do not share your personal information (especially phone numbers and text messaging originator opt-in data/consent) with third parties or affiliates for marketing or promotional purposes under any circumstances. We may only disclose your information to comply with legal obligations, protect our rights, or with trusted service providers who assist us in operating our Site or Services and who have agreed to keep your information confidential.

6. Data Retention and Security

We retain your personal information only as long as necessary to provide the Services, fulfill the business purposes outlined in this policy, or satisfy legal and regulatory requirements. We implement reasonable and appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your data, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices / Opt-Out

You have rights regarding your personal information, including:

• SMS Opt-Out: You can opt out of SMS text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send one final message to confirm you have been unsubscribed.
• Access and Deletion: You can request to access, update, correct, or delete your personal information by contacting us at support@zentientone.com. We will process your request in accordance with applicable laws.

8. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy, please reach out to us:

• Legal Name: Zentient One LLC
• Email: support@zentientone.com